CONVERSATION & UX DESIGN

VUI DESIGN FOR A HOSPITALITY CONCIERGE

Alexa Skill (Artifacts: Voiceflow Prototypes, BotSociety Flow Chart, Sample Dialogs, VUI Specs)

DESIGNING INTUIT TURBOTAX’s IVR BOT

For US-English Users

GOOGLE ASSISTANT PERSONALITY

Voice-first & Multimodal Conversations, Resolving Losses (Fixing ASR Issues), Modifying Prosodies

LEADING THE LOCALIZATION at Apple

Apple Music & App Store

KIDZOOM MOBILE APP

An App for Kids

e2e FEATURE with MULTIPLE ITERATIONS

Self-service Intents

USABILITY TESTING

Leading Users Beyond the VA

A GUIDE TO WIREFRAMING

Best Practices

INTENT MINING & UTTERANCE SCOPE

Before Designing an Experience