Panel 1

I have 10+ years of experience in large-scale global networks — with key success at Wells Fargo, Intuit, Google, Apple, Sony Pictures Entertainment (Asia), and Disney.

My last role was with Intuit, as a Conversation Designer, where I helped build and launch its IVR for TurboTax US English (12 million customers) and TurboTax Canada (5 million customers). I worked as a UX Content Strategist on Google Assistant’s (500 million/monthly users) VUI and multimodal interfaces, prior to that.

I’m currently a Conversational UI Designer with Wells Fargo, building its multimodal virtual assistant – Fargo (33 million mobile-active customers).

Based in the beautiful San Francisco Bay Area, USA, I’m fluent in English, Hindi, and Sanskrit.

Panel 2

UX CONVERSATION Designer

VUI DESIGN FOR A CONCIERGE

Alexa Skill (Artifacts: Voiceflow Prototypes, BotSociety Flow Chart, Sample Dialogs, VUI Specs)

DESIGNING INTUIT TURBOTAX’s IVR BOT

For US-English Users

GOOGLE ASSISTANT PERSONALITY

Voice-first & Multimodal Conversations, Resolving Losses (Fixing ASR Issues), Modifying Prosodies

LEADING THE LOCALIZATION at Apple

Apple Music & App Store

KIDZOOM MOBILE APP

An App for Kids

e2e FEATURE with MULTIPLE ITERATIONS

Self-serve Intents

USABILITY TESTING

Leading Users Beyond the Virtual Assistant

A GUIDE TO WIREFRAMING

Best Practices

INTENT MINING & UTTERANCE SCOPE

Before Designing an Experience

Panel 3

ENDORSEMENTS

“Shilpi is a uniquely talented individual. As a writer, she is able to grasp complex ideas and turn them into word magic – no easy feat.

Always keen to help others, she is both a team player and a leader. Any team would be lucky to have her.”

Raj Chakraberti – Program Manager, Google

“Shilpi’s content for the Google Assistant is successful with the users (the audience that matters most).

The content she has created reaches millions. Shilpi is a delight to work with!”

Emma Coats – Editorial Lead, Google Assistant Personality, Google

Panel 4 Placeholder