I’m a US citizen with 15+ years’ US and APAC experience reengineering large-scale global networks to become brand leaders — with key success at Wells Fargo, Intuit, Google, Apple, Sony Pictures Entertainment (Asia), and Disney.
My last job was with Intuit, as a Conversation Designer, where I helped build and launch its IVR for TurboTax US English (12+ million customers) and TurboTax Canada (5 million customers).
I’m currently a Conversation Designer with Wells Fargo, building its upcoming multimodal virtual assistant (66 million customers) – Fargo.
I’m based in the San Francisco bay area, USA. Am fluent in English, Hindi, and Sanskrit.
CONVERSATION & UX DESIGN
DESIGNING INTUIT TURBOTAX’s IVR BOT
For US-English Users
KIDZOOM MOBILE APP
An App for Kids
MOBILE NOTIFICATIONS & ERROR MESSAGES
Scenarios & Takeaways
USABILITY TEST
Handoff Protocols of Wells Fargo’s Virtual Assistant
INTENT MINING & UTTERANCE SCOPE
Before Designing a Flow
GOOGLE ASSISTANT PERSONALITY
Styles of Writing for a Chatbot
Testimonials
“Shilpi’s content for the Google Assistant is successful with the users (the audience that matters most).
The content she has created reaches millions. Shilpi is a delight to work with!”
Emma Coats – Editorial Lead, Google Assistant Personality, Google
“Shilpi is a uniquely talented individual. As a writer, she is able to grasp complex ideas and turn them into word magic – no easy feat.
Always keen to help others, she is both a team player and a leader. Any team would be lucky to have her.”
