I have 10+ years of experience in large-scale global networks — with key success at Wells Fargo, Intuit, Google, Apple, Sony Pictures Entertainment (Asia), and Disney.
My last role was with Intuit, as a Conversation Designer, where I helped build and launch its IVR for TurboTax US English (12 million customers) and TurboTax Canada (5 million customers). I worked as a UX Content Strategist on Google Assistant’s (500 million/monthly users) VUI and multimodal interfaces, prior to that.
I’m currently a Conversational UI Designer with Wells Fargo, building its multimodal virtual assistant – Fargo (33 million mobile-active customers).
Based in the beautiful San Francisco Bay Area, USA, I’m fluent in English, Hindi, and Sanskrit.
UX CONVERSATION Designer
VUI DESIGN FOR A CONCIERGE
Alexa Skill (Artifacts: Voiceflow Prototypes, BotSociety Flow Chart, Sample Dialogs, VUI Specs)
DESIGNING INTUIT TURBOTAX’s IVR BOT
For US-English Users
GOOGLE ASSISTANT PERSONALITY
Voice-first & Multimodal Conversations, Resolving Losses (Fixing ASR Issues), Modifying Prosodies
LEADING THE LOCALIZATION at Apple
Apple Music & App Store
INTENT MINING & UTTERANCE SCOPE
Before Designing an Experience
ENDORSEMENTS
“Shilpi is a uniquely talented individual. As a writer, she is able to grasp complex ideas and turn them into word magic – no easy feat.
Always keen to help others, she is both a team player and a leader. Any team would be lucky to have her.”
Raj Chakraberti – Program Manager, Google
“Shilpi’s content for the Google Assistant is successful with the users (the audience that matters most).
The content she has created reaches millions. Shilpi is a delight to work with!”
