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I build the layer between humans and AI systems — the quality infrastructure that makes AI products work at scale.

Over 10+ years across Google, Apple, Wells Fargo, and Intuit, I’ve specialized in conversation design and AI quality for systems handling millions of interactions. My work spans voice UX, human evaluation pipelines, failure mode taxonomies, and agentic workflows — from shaping how Google Assistant speaks to building the eval infrastructure for a multi-agent GenAI system serving 35 million small business customers.

I’m based in the San Francisco Bay Area. Fluent in English, Hindi, and Sanskrit.

Wanna KNOW ME MORE?
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Testimonials

“Shilpi is a uniquely talented individual. As a writer, she is able to grasp complex ideas and turn them into word magic – no easy feat.

Always keen to help others, she is both a team player and a leader. Any team would be lucky to have her.”

Raj Chakraberti – Program Manager, Google

“Shilpi’s content for the Google Assistant is successful with the users (the audience that matters most).

The content she has created reaches millions. Shilpi is a delight to work with!”

Emma Coats – Editorial Lead, Google Assistant Personality, Google

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