I’m a US citizen with 15+ years’ US and APAC experience reengineering large-scale global networks to become brand leaders — with key success at Wells Fargo, Intuit, Google, Apple, Sony Pictures Entertainment (Asia), and Disney.
My last job was with Intuit, as a Conversation Designer, where I helped build and launch its IVR for TurboTax US English (12+ million customers) and TurboTax Canada (5 million customers).
I’m currently a Conversation Designer with Wells Fargo, building its upcoming multimodal virtual assistant (66 million customers) – Fargo.
I’m based in the San Francisco bay area, USA. Am fluent in English, Hindi, and Sanskrit.
For US-English Users
An App for Kids
With multiple iterations
For Wells Fargo’s Virtual Assistant
Handoff Protocols of Wells Fargo’s Virtual Assistant
“Shilpi’s content for the Google Assistant is successful with the users (the audience that matters most).
The content she has created reaches millions. Shilpi is a delight to work with!”
“Shilpi is a uniquely talented individual. As a writer, she is able to grasp complex ideas and turn them into word magic – no easy feat.
Always keen to help others, she is both a team player and a leader. Any team would be lucky to have her.”