I have 10+ years of experience in large-scale global networks — with key success at Wells Fargo, Intuit, Google, Apple, Sony Pictures Entertainment (Asia), and Disney.
My last role was with Intuit, as a Conversation Designer, where I helped build and launch its IVR for TurboTax US English (12 million customers) and TurboTax Canada (5 million customers). I worked as a UX Content Strategist on Google Assistant’s (500 million/monthly users) VUI and multimodal interfaces, prior to that.
I’m currently a Conversational UI Designer with Wells Fargo, building its multimodal virtual assistant – Fargo (33 million mobile-active customers).
Based in the beautiful San Francisco Bay Area, USA, I’m fluent in English, Hindi, and Sanskrit.
Alexa Skill (Artifacts: Voiceflow Prototypes, BotSociety Flow Chart, Sample Dialogs, VUI Specs)
For US-English Users
An App for Kids
For Wells Fargo
Scenarios & Takeaways
“Shilpi is a uniquely talented individual. As a writer, she is able to grasp complex ideas and turn them into word magic – no easy feat.
Always keen to help others, she is both a team player and a leader. Any team would be lucky to have her.”
“Shilpi’s content for the Google Assistant is successful with the users (the audience that matters most).
The content she has created reaches millions. Shilpi is a delight to work with!”