I have 10+ years of experience in large-scale global networks — with key success at Wells Fargo, Intuit, Google, Apple, Sony Pictures Entertainment (Asia), and Disney.
My last role was with Intuit, as a Conversation Designer, where I helped build and launch its IVR for TurboTax US English (12 million customers) and TurboTax Canada (5 million customers). I worked as a UX Content Strategist on Google Assistant’s (500 million/monthly users) VUI and multimodal interfaces, prior to that.
I’m currently a Conversational UI Designer with Wells Fargo, building its multimodal virtual assistant – Fargo (33 million mobile-active customers).
I’m based in the beautiful San Francisco bay area, USA. Am fluent in English, Hindi, and Sanskrit.
UX CONTENT STRATEGIST – CONVERSATIONaL AI
VUI DESIGN FOR A HOSPITALITY CONCIERGE
Alexa Skill (Artifacts: Voiceflow Prototypes, BotSociety Flow Chart, Sample Dialogs, VUI Specs)
DESIGNING INTUIT TURBOTAX’s IVR BOT
For US-English Users
GOOGLE ASSISTANT PERSONALITY
Voice-first & Multimodal Conversations, Resolving Losses (Fixing ASR Issues), Modifying Prosodies
LEADING THE LOCALIZATION at Apple
Apple Music & App Store
INTENT MINING & UTTERANCE SCOPE
Before Designing an Experience
ENDORSEMENTS
“Shilpi’s content for the Google Assistant is successful with the users (the audience that matters most).
The content she has created reaches millions. Shilpi is a delight to work with!”
Emma Coats – Editorial Lead, Google Assistant Personality, Google
“Shilpi is a uniquely talented individual. As a writer, she is able to grasp complex ideas and turn them into word magic – no easy feat.
Always keen to help others, she is both a team player and a leader. Any team would be lucky to have her.”
