DESIGNING INTUIT TURBOTAX’s IVR BOT
US English
KIDZOOM MOBILE APP
An Entertaining-yet-Educational App for Kids
MOBILE NOTIFICATIONS & ERROR MESSAGES
Scenarios & Takeaways
A GUIDE TO WIREFRAMING
Best practices
INTENT MINING & UTTERANCE SCOPE
Before designing a flow
GOOGLE ASSISTANT PERSONALITY
Styles of Writing for a Chatbot